QPP Measure #OBERD12
Patient Satisfaction has become a recognized responsibility of the healthcare community that ultimately resides with the EC. This measure is intended to encourage the administration of CG-CAHPS to all patients at each visit and to ensure that attention is focused on the actionable items in the instrument, as summarized in four of the composites: Getting Timely Appointments, Care, and Information;How Well Providers Communicate With Patients; Helpful, Courteous, and Respectful Office Staff; and Follow-up on Test Results. This questionnaire is collected like any other patient reported outcome by the QCDR; it differs from the "CAHPS for MIPS" in that it is much shorter and does not require a special vendor.
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