BC Advantage - 2019 Issue 7

Adapting to Patients as Consumers

Few healthcare professionals can deny that the way we view patients has been changing rapidly for the last few years. More importantly, the way patients view themselves and their responsibilities for their own health has transformed—and their expectations of healthcare professionals have changed as well.In order to adapt to these changes, practices need to adjust how they treat patients, starting with the methodology, resources, and customer service they provide.Consider your practice’s approach to patients:How well do you know your patients?What resources do you offer your patients, in terms of education, health and exercise opportunities...

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