BC Advantage - 2018 Issue 9

Customer Service Should Be Seen as a Process and Not a Project

How can you keep your patients satisfied? Is “good” customer service important?  Do you ask for feedback from your patients?  Do you acknowledge the patient’s view of their experience at the doctor’s office?  These are questions that should be addressed in your office.  Patients view their visit as a “whole” patient experience.  This begins with the call for an appointment to entering the main office door and everything else that happens before they exit the office.  The practice should ensure that every visit should be as pleasant as...

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