BC Advantage - 2010 Issue 8

Dealing With Overpayments

Sometimes a provider is reimbursed too much money for the services provided which results in an overpayment. Sometimes the overpayment is made by the insurance carrier and sometimes it is made by the patient. In either case, it is important that the overpayment be returned to the appropriate person or carrier.If a patient pays more than they are required to the patient must be notified as soon as the overpayment is discovered. The overpayment can be applied to a future visit if the patient will be returning but only if the patient agrees to that. The provider can...

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