BC Advantage - 2014 Issue 12

Disruptive Clinician Behavior in Your Office

One topic that attracts a deluge of passionate-and sometimes horrifying-stories, anecdotes, and pleas for help: disruptive clinician behavior. If no one reports disruptive behavior to you, do you assume it's not a problem? It's an issue that's difficult to confront. It's easier to ignore because it's uncomfortable. We need to learn to define disruptive behavior, how it interferes with safe patient care, and how offices can implement strategies to reduce or eliminate disruptive behavior.Offices need to address what is becoming a crisis as the industry moves toward a "culture of patient safety." Any office would be remiss...

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