BC Advantage - 2013 Issue 3

Driving Healthcare Reform with Customer Service in Revenue Cycle To Our Healthcare Clients and Friends

As a result of many of the initiatives under health care reform, significant operational and financial issues have been encountered by hospitals and are being addressed. In addition to these issues, health care reform will have a significant impact on the operations of the revenue cycle. Its effect will not be limited to the impacts associated with reductions in payments: less staffing and fewer resources. The following addresses some of the potential impacts associated with Accountable Care Organizations (ACO) and Value Based Purchasing (VBP) on the operational and customer service burdens in the Revenue Cycle. Various initiatives under the...

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