BC Advantage - 2016 Issue 3

Educating Patients about Their Insurance and Financial Responsibilities

One of the biggest issues a medical practice faces is getting patients to pay what they are responsible for. We are healthcare professionals and as such we deal with insurances everyday. The insurance jargon that is normal for us sounds foreign to the typical patient. From a patient's standpoint, they have a health insurance plan; they ask the practice to file a claim and the insurance company pays what the practice is due. However, you and I know that there is a lot more to it. There is a huge gap between reality and what the patient thinks happens...

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