BC Advantage - 2012 Issue 7

Effective Management of Outsourced Vendors

This issue of Insights seeks to discuss techniques and considerations for the effective management of outsourced vendors responsible for billing and collecting on certain portions of your accounts receivable. Background   The need to engage a vendor for assistance may stem from an isolated occurrence. Perhaps departmental turnover or the extended loss of a key resource on your billing or follow-up team has caused a spike in your receivable days or a delay in other processes within the revenue cycle. Another isolated occurrence could be the residual effects from of a new accounts receivable system implementation, which has...

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