BC Advantage - 2023 Issue 4

Empowering Your Front Desk Staff to Improve your Revenue Cycle Management

The front desk is the first point of contact for patients visiting a healthcare facility, and it plays a crucial role in revenue cycle management. The front desk staff is responsible for managing patient registration, insurance verification, appointment scheduling, and collecting payments. Empowering your front desk staff can significantly improve your revenue cycle management and boost your bottom line.  Invest in Training and Development The front desk staff must thoroughly understand the revenue cycle management process, including insurance verification, co-pay collection, and billing procedures. Invest in training and development programs that provide your staff with the skills...

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