BC Advantage - 2020 Issue 6

Improve Patient Billing Experience in a Medical Practice

While many practices often think about revenue cycle management from a dollars-collected standpoint, looking at the patient's satisfaction with their financial experience is critical, too. In fact, improving patients billing experience should be a priority for revenue cycle managers, administrators, and leaders. Often, at the crux of that goal is redesigning patient bills, so they're easy to understand and take action on when patients receive them. In a recent article published by two physicians in JAMA, they make a case for billing quality as an essential type of medical quality. Along with looking at patient pain points and...

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