BC Advantage - 2020 Issue 12

How to Improve the Patient Experience in 2021

The patient experience has been deeply impacted by the state of the world in 2020. The pandemic changed how we view patient care forever and as it continues to unfold, we will learn what the future holds. From mass transitional waves into digital technological use to creating safe environments for patients to enter, COVID-19 has forever changed the patient experience. As we approach 2021, providers need to ensure their patients are satisfied with their care and experience.  Below are 6 things providers should pay attention to as we approach the new year.How to Improve the Patient Experience...

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