BC Advantage - 2017 Issue 6

Improving billing and collections department efficiency

To operate the billing department effectively and efficiently, practices need to recognize that billing and collections require good management. Some techniques to improving the billing and collection efficiency may include:Establish expectations. Expectations need to be set with the patients, payers and staff. A common problem practices face is getting patients to pay their bills, deductibles or copays. Although nearly every practice has a financial policy covering when payment is due and how it can be paid, patients often don't know about it.Communicate to the patients when they register as new patients the financial policies. State what the practice...

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