BC Advantage - 2017 Issue 11

Patient Satisfaction Surveys Important or Not

When was the last time you asked your patients how you and your practice were doing? It's not something that practice owners, physicians, or managers tend to do, but patient satisfaction surveys are a way to illuminate the good and bad areas that may require more attention by you and/or others within your practice. By using the information sourced from a patient satisfaction survey, you learn how patients view the quality of care, physician and staff performance, patient flow (i.e. front desk, paperwork, check out, etc.), communication they receive about their appointments, and other aspects of the...

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