BC Advantage - 2018 Issue 4

What Do Patients Expect in 2018

What Do Patients Expect in 2018?Evolutions in technology continue to merge with a trend toward consumerism in healthcare. As a result, patients are expecting a different kind of experience in managing their healthcare, one that is digital and allows for patient engagement, shared decision-making, accessibility, and transparency.An Online PresencePatients take their healthcare seriously, and they invest untold hours into researching both their health conditions and their healthcare providers online. This cybersleuthing often frustrates healthcare organizations. Many patients use the internet to research their symptoms and self-diagnose before arriving in the exam room of a provider who has...

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