BC Advantage - 2020 Issue 9

Proper Phone Etiquette Can Be a Rude Awakening

The ProblemThe dreaded horrible phone call experience.It happens to all of us. We call a business and hope to get something done. Instead, the result is annoying, frustrating, and a time sap. Let's face it. Sometimes you just want to throw your phone against the wall.For doctors, the phone experience for patients is even more critical. A phone call is usually the first contact with your medical practice. It is also one way for your existing patients to ask questions or convey essential information. On a busy day, your telephone may not stop ringing. That means a...

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