BC Advantage - 2018 Issue 9

Pros and Cons of Healthcare Consumerism

Our health is our most precious asset, and it is both empowering and reassuring to have authority over our healthcare decisions. The healthcare industry has not typically followed the model of other business sectors in seeking consumer satisfaction, and this has historically led to power imbalances that compound the feeling of vulnerability that comes with illness.Patient preferences are now beginning to receive more consideration, which is changing all aspects of care as healthcare becomes more consumer-driven. The patient is now given more opportunities for active participation and consumer satisfaction is an increasingly important metric. But the healthcare industry...

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