BC Advantage - 2013 Issue 10

Reduce Patient Balances Through Financial Counseling

By: Diana Allen Newhouse, MHACollecting patient balances has always been challenging, especially attempting to collect after services are rendered.  Factor in high deductible plans into the self pay mix and it takes patient collections to a new stratifier. With more employers opting for higher deductible plans, large patient balances are here to stay.  Beth Hart, Provider Relations Representative for Cigna Healthcare, states that over fifty percent of their policies are written with a deductible component of $2,000 or more annually.   Heidi Fijal from Health New England Healthcare, a local health insurance carrier in New...

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