BC Advantage - 2017 Issue 2

Restless Patients? 3 Ways to Improve Patient Wait Times

Most people, including healthcare providers, consider long wait times for hospital emergency rooms (ER’s) to be an unavoidable byproduct of normal ER operation. In short, most health providers feel there’s little they can do about it, and patients have mostly accepted this, though not without complaint and considerable frustration.In reality, that assumption is simply untrue.As with any major change, improving patient wait times has to start with adjusting our perception of the problem. According to a recent Physicians Practice article, Marshall A. Maglothin, a healthcare engagement partner at Tatum, stated, “The first step is...

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