BC Advantage - 2015 Issue 7

Revenue Cycle 101: Patient Credits

How does your office deal with patient credits? More importantly, does your office deal with patient credits-at all? Believe it not, not all offices do! There are a variety of reasons why an office wouldn't address patient credits, from just not knowing they should, not knowing how, or being short staffed.You will want to determine if the patient is still being seen for ongoing services:" YESWhen is their next appointment-will they be seen within the next 30-45 days? If so, your office will have to decide if you're going to carry the patient credit forward towards the next...

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