BC Advantage - 2016 Issue 6

Talking to Patients about Financial Responsibilities

Now more than ever, it seems the majority of outstanding revenues are patient responsibility balances. Sending multiple statements, reminder letters, collection letters, and then making those awkward, inquiring phone calls can often be avoided when you have proactive approaches in place. There are several opportunities to inform clients of their financial responsibilities beginning with their very first encounter. People tend to be more receptive and open to discuss financial matters, at this point in the relationship, so it's much easier to collect money upfront then trying to collect it at a later date. And it's not as difficult as...

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