BC Advantage - 2009 Issue 3

Transition to Web-based revenue cycle management puts billing company on new footing

Ascend Billing Services, a physician-owned company with 22 staff members, handles about 7,500 claims per month. We serve emergency department (ED) physicians at three area hospitals, as well as primary care and neurology practices, and are diversifying rapidly. Recognizing that we would need to invest in infrastructure and capabilities to support growth, we reevaluated our clearinghouse and revenue cycle management options in 2006. Claims and cash flowBy that time, we felt we had outgrown our clearinghouse. Rather than helping us improve our own processes, the relationship complicated claims management work. Through prior professional experience, we knew that the...

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