BC Advantage - 2017 Issue 3

Using Automated Communication to Enhance Patient Experience

Great patient care shouldn’t end when your patients walk out the door. With smartphones, email, texting, and various other technological tools at our fingertips today, sending a regular stream of patient communications is both easy and effective for reminding your patients to pay attention to their own health priorities.Most healthcare providers have heard the term “patient engagement,” but few truly understand what it means in terms of application. To put it simply, engaging your patients means getting them involved in their own health outcomes by encouraging them to adopt nutritious eating, regular exercise, and good...

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