BC Advantage - 2020 Issue 3

5 Ways to Improve Patient Retention Rates in the Digital Age

As we enter 2020, providers are struggling now more than ever to maintain their patient retention rates. Millennials are transitioning into a stage in life where finding a quality physician is important to them. The problem that many providers are running into is that what is important to the upcoming generations is not the same as what is important to the ones that came before them. Contributing factors like the digital age of technology and the impact an online presence has on a practice are causing many patients to search for providers who understand what they want. Keep reading...

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