BC Advantage - 2022 Issue 3

What's Your EQ?

Most people have had interactions with physicians who are intelligent, nice people but have awful bed-side manners.  Or a practice manager that seems oblivious to staff members' feelings or personal situations.  ome people just don't seem to be able to "connect" well with patients, colleagues, or staff.  They may have a low EQ.  No, that is not a typo; it is EQ, not IQ.  EQ (sometimes called EI) stands for emotional intelligence/quotient.  According to HelpGuide, EQ is "the ability to understand, use, and manage your own emotions in positive ways to relieve...

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