DecisionHealth, DecisionHealth - 2011 Issue 9 (September)

Benchmark of the Week: Medicare contractor performance, 2011

How much do you like your Medicare carrier or administrative contractor? These charts show averages of carrier and MAC satisfaction scores from your peers across the country. The overall satisfaction scores are higher than the average of the scores of specific business functions. Some contractors, such as Wisconsin Physicians Service (WPS), were rated the same whether acting as a legacy carrier or MAC; in fact WPS is top-rated in the survey.

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