DecisionHealth, DecisionHealth - 2024 Issue 8 (August)

Don’t let patient disputes escalate; plan to protect yourself

Minor patient disputes that do not rise to the level of malpractice or negligence can still be troublesome for a practice, especially if poor handling lets them get out of hand. Have an action plan in place to address them when they arise to avoid seeming brusque, overpromising or encouraging a more negative reaction.

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