DecisionHealth, DecisionHealth - 2012 Issue 10 (October)

Give front-desk staff a crash course in HIPAA to avoid costly breach fines

Enhance customer service and protect your practice from owing thousands of dollars for protected health information breaches by training front-desk staff on HIPAA and how it impacts their roles in the practice. The receptionist or scheduler doesn’t need an in-depth knowledge of HIPAA like your providers, billers and coders, says Frank Ruelas, president and consultant with HIPAA College in Casa Grande, Ariz.

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