DecisionHealth, DecisionHealth - 2024 Issue 6 (June)

Are no-shows fees legal? Yes, in most cases, but you still may want to avoid

Question: We charge patients $50 if they miss an appointment. I think it’s helped reduce no-shows. But we had one patient who missed an appointment and has refused to pay the fee. My boss wants to send it to collections, but I want to make sure first: Are we actually allowed to do that? (The patient is on Medicare.)

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