DecisionHealth, DecisionHealth - 2016 Issue 6 (June)

OCR’s sample grievance policy gives your practice a model it can use

Practices with more than 14 employees must give patients the means to lodge complaints about discrimination and appoint at least one staff member who will be responsible for investigating and responding in a timely manner. Providers with a procedure in place should review their grievance procedure to make sure they’re in compliance.

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