decisionhealth Newsletters, Part B News - 2019 Issue 7 (July)
As patient debt climbs, update your billing techniques to capture payments
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Article Overview
This article examines how rising patient debt and high-deductible coverage are affecting medical practices and the patient relationship. It focuses on billing and revenue cycle management tactics, including digital payment engagement, patient education, message tailoring, and payment-plan policy considerations. It is relevant to practice administrators, billing teams, and revenue cycle professionals looking for general guidance on collecting patient-responsibility amounts more effectively without alienating patients.
Why This Topic Matters
Patient financial responsibility is a growing operational challenge, and billing workflows can influence both collection performance and patient retention. The article highlights general practice-management approaches that may help organizations improve payment capture while maintaining trust.
Article Sections
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Background on patient debt and practice impact
Introduces the broader patient-debt problem, its relationship to coverage trends, and the effect on practice finances and patient retention.
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3 billing messaging tips
Outlines communication-focused approaches for presenting patient financial responsibility in ways that improve understanding and payment engagement.
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3 practice RCM tips
Summarizes revenue cycle management considerations for structuring patient payment options, evaluating financial responsibility, and selecting third-party lending arrangements.
What You Will Learn
- How patient debt and deductible growth are influencing practice billing workflows
- Ways to improve patient communication around billing and financial responsibility
- General approaches to using digital channels and message tailoring in collections
- Practice-level considerations for payment plans, assistance policies, and lending relationships
- How revenue cycle management concepts are being applied to patient collections
Who Should Read This
- Practice administrators
- Billing staff
- Revenue cycle managers
- Medical office managers
- Healthcare finance professionals
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