DecisionHealth, DecisionHealth - 2012 Issue 6 (June)

Prepare for self-pay patients to improve collections, avoid breached contracts

Don’t get caught off guard when self-pay patients show up at your front desk not prepared to pay an outstanding balance or for the current visit. Instead, develop a clear policy on how to approach those patients to maintain collections and ensure you won’t be accused of violating a payer contract when a patient lies about insurance status.

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