DecisionHealth, DecisionHealth - 2009 Issue 8 (August)
Stand firm when billing patients for unexpected, extra services
Picture this: During a visit for one covered, specific health issue, a patient brings up unrelated problems that are not covered, so you bill the patient for the additional work. The patient is upset by having to pay extra, complains loudly and the next thing you know, your local television station is camped outside trying to ask you questions. The result is an unfriendly headline: "Woman Charged Extra for Asking Doctor Too Many Questions."
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