DecisionHealth, DecisionHealth - 2018 Issue 3 (March)

Use role play, scripts and empathy to keep patients paying and happy

While it’s important in the era of high-deductible insurance plans to get patients to pay their bills in a timely manner, experts say you don’t have to hassle or alienate them — in fact, training the patient to pay is as important as training the staff to ask properly for payment.

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