HCPro, JustCoding Inpatient - 2015 Issue 33 (September)

Q&A: Dealing with unanswered queries

September 9th, 2015

Q: In my facility, we are supposed to send an email to our physician advisor (PA) and to administration if a query is not answered within a week. However, this policy doesn’t work well because administration does not do anything with that information, and the PA doesn’t have time to review unanswered queries. Do you have any suggestions concerning when to let a query go unanswered?

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