tci E/M Coding Alert - 2024 Issue Q2

Reader Questions: Phone in This E/M Encounter

Question: A patient presented to the office for a follow-up appointment. When the patient arrived, they were coughing, and we found out they had active COVID-19. We placed the patient in a room, and the provider conducted the visit over the phone. Both the provider and the patient were in the same office, but the provider did not physically see the patient. The entire visit with the provider was over the phone with no video — just audio. Would this be billed as a phone visit (99441-99443) or an office visit (99212- 99215)? AAPC Forum Participant Answer: Office and...

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