tci General Surgery Coding Alert - 2013 Issue 3

Reader Question: Educate Patients for Up-Front Fees

Question: One of our surgeons returned from a meeting, saying he had learned that we can collect co-pays and deductibles up front from scheduled patients. Is this an acceptable practice? If so, how does it work?Texas Subscriber Answer: Some physician groups do collect patient co-pays and co-insurance payments prior to surgery. Some also collect deductibles, though others just focus on insurance payments. Many experts recommend collecting upfront, either all or a portion of what you know will be due, as good, proactive collections practice. Every practice needs to decide if upfront collections will work for them, but any...

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