tci General Surgery Coding Alert - 2003 Issue 3

Reader Question: Private Payers May Reimburse Telephone Codes

Question: Our physician spent 20 minutes during office hours on the phone providing advice and reassurance to an established patient who was having problems with medication. Can we be reimbursed for this time? Virginia SubscriberAnswer: CPT includes three codes to report physician-to-patient telephone calls: 99371 (Telephone call by a physician to patient or for consultation or medical management or for coordinating medical management with other health care professionals [e.g., nurses, therapists, social workers, nutritionists, physicians, pharmacists]; simple or brief ...), 99372 (... intermediate ...) and 99373 (... complex or lengthy ...). These codes apply only if the physician...

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