tci Medicare Compliance & Reimbursement - 2013 Issue 20

Collection Corner: Get the Money Every Time and Leave Patients Smiling

There’s no reason to dread collection calls. It’s possible to make collection calls that patients actually appreciate. Here are seven ways to ease your fears and get the money in the door: 1. “I know you want to take care of this.” People try to live up to the image others hold of them. If you talk to patients in a manner that reveals your high expectations of them, they seldom want to disappoint. Expect the best from those you call and you’ll often get it. 2. “Can I help you create a...

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