tci Medicare Compliance & Reimbursement - 2006 Issue 8

Pharmacists: Rx Hotline Could Meet More Rigorous Standards In 2007

Part D plans need separate lines for providers and benes.Pharmacists and providers can expect better access to Medicare prescription drug plans for their benefit and claim inquiries during the 2007 plan year. New communication standards could require Part D plans to maintain toll-free call centers and guarantee support to pharmacies and physicians, a Centers for Medicare & Medicaid Services official told plans during a recent Webcast.The new standards would require each Part D plan to man a toll-free technical help line during network pharmacies' hours of operation. Under the new standards, plans must answer at least 80...

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