tci Medicare Compliance & Reimbursement - 2003 Issue 35

Quality: CMS GETS ORGANIZED ON TRACKING COMPLAINTS

New database to monitor complaints against providers.If patients complains about the quality of service they receive, their providers could hear from their surveyors more quickly than in the past. The Centers for Medicare & Medicaid Services is establishing a new database to track and respond to complaints or problems at health care facilities. In an Aug. 22 Federal Register notice, the agency unveiled the ASPEN Complaints/Incidents Tracking System (ACTS), a system of records designed to "track and process complaints and incidents reported against Medicare/Medicaid/CLIA providers and suppliers and to maintain information on laboratory directors and owners." CMS'...

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