tci Medicare Compliance & Reimbursement - 2019 Issue 8

Reader Question: Know When It’s Ok to Write Off a Patient’s Bill

Question: We have had a few patients who don’t pay their bills, even if we offer discounts, payment plans, and credit card processing. How can we know when it’s okay to write off these charges? Arkansas Subscriber Answer: Unfortunately, every practice will encounter a non-paying patient at some point. Your practice may be justified in writing off a patient’s balance in the following situations: 1. The cost of collecting a balance is more than what the patient owes. For example: A patient’s balance due is $3 after all insurance payments. The administrative cost to bill...

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