tci Medicare Compliance & Reimbursement - 2023 Issue Q2

Reader Questions: Help Patients Understand EOBs With These Tips

Question: Our Medicare beneficiaries often mistake the explanation of benefits (EOB) for a bill and call our office in a panic. Do you have any advice on how to explain what an EOB is and why patients shouldn’t be concerned when they receive one? Idaho Subscriber Answer: This is a common problem that many practices face. Although patients often mistake an EOB for a bill, an EOB is actually not a bill. Insurance companies send EOBs to patients two to three weeks after their initial appointment. “EOBs are insurers’ way of explaining their reimbursement, based on the...

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