tci Medicare Compliance & Reimbursement - 2022 Issue Q2

Reader Questions: Pocket This HIPAA Complaint Overview

Question: Our practice does a pretty good job of following the HIPAA Rules, and we’ve been keeping up with the HHS Office for Civil Rights (OCR) focus these past few years on patients’ rights to have access to their files. However, we do know that accidents happen, and we wondered what occurs when a patient files a complaint? Is there always a settlement and corrective action plan? AAPC Forum Participant Answer: After OCR receives a complaint about a covered entity (CE) or business associate (BA), it follows a defined track that has a variety of outcomes depending on...

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