tci Part B Insider - 2015 Issue 20

Patient Interaction: Handle These 3 Medicare Patient Questions Like A Pro

If beneficiaries have Part B questions, you’ll need to have answers. You can probably answer coding and billing questions without even looking up the regs, but handling questions from Part B beneficiaries can be a bit more challenging—and you definitely don’t want to leave your patients hanging if they have queries. Following our article “Answer These Top 5 Part B Questions From Patients,” (Vol. 15, no. 40) several subscribers wrote to the Insider seeking advice on how to handle other commonly-asked questions that beneficiaries often ask them to answer. Read on for official advice...

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