tci Part B Insider - 2014 Issue 5

Reader Question: Collect Insurance Cards Frequently

Question: A patient came to our office. The physician performed an exam and administered an injection, and then the patient checked out at the front desk. Because the patient stated she has the same insurance as she had at her last visit, we collected the copay on record ($15). We processed the claim and found out the patient still has insurance with the same payer, but her employer has changed the terms of the insurance and, as of Jan.1, she has a $40 copay. In order to collect full payment, we now need to send the patient a...

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