tci Part B Insider - 2013 Issue 9

Reader Question: Get the Facts in Absence of Insurance Card

Question: How should I handle a patient who has new coverage but has not received an insurance identification card yet? Answer: Ideally, when patients call to make appointments, you should have someone in your office confirm their insurance coverage and eligibility, especially if you know the patient is going to have new insurance. Now is the time of year when benefits verification tends to be most useful. While verification is good practice all year long, the first quarter of the year is when you’ll see more insurance changes — including payer, benefit, and deductible/copay changes — than at...

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