tci Part B Insider - 2016 Issue 14

Reader Question: Wondering About Giving EOB Explanations to Patients? Here's How

Question: We often get patients who call the practice with questions about their explanations of benefits (EOBs). One complaint is that the EOB “looks like a bill.” What would be the best practice for dealing with these calls? Supercoder.com Subscriber Answer: Explaining EOBs to puzzled patients is a challenge for all medical practices. You should make sure the caller knows that the EOB is not a bill; however, you should also inform the patient that the EOB could be the preamble to a bill. According to healthinsurance.about.com, an EOB is a form that payers...

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